Shipments and Refunds

I HAVE RECEIVED A FAULTY PRODUCT, CAN I RETURN IT?

We are constantly committed to offering safe and qualitatively perfect products. However, it can happen that some pieces have some anomalies.
If the product you received has defects, do not hesitate to contact us, specifying the order number, the type of defect found, and attaching a photo showing the problem if possible.

I WANT TO RETURN ONE OR MORE PRODUCTS FROM MY ORDER, WHAT SHOULD I DO?

Information on the Right of Withdrawal and Returns

In accordance with current European regulations and the Consumer Code, the procedures for withdrawal and return for purchases made on Moi Cheri Collection vary according to the type of product purchased.

1. Personalized or Custom-Made Products

Almost all of our creations are personalized or made expressly at the customer's request at the time of purchase.

- Pursuant to art. 59, letter c) of the Consumer Code, the right of withdrawal is entirely excluded for all custom-made or clearly personalized products.

- Consequently, for these items, it is not possible to request returns, refunds, or replacements due to a change of mind, as they are not reusable or resalable.

2. Standard Products (Non-Personalized) and Exceptions

If the order includes standard items not subject to personalization, the customer has the right to withdraw from the contract within 14 days from the day of receipt of the order.

- To exercise this right, you can fill out the dedicated online form in the footer of our website under "Withdrawal Forms".

- Condition of goods: To obtain a refund, standard products must be returned intact, unused, and in the same condition as received, complete with all their parts, and preferably in their original packaging.

3. Return Shipping Methods and Costs

- The direct costs of returning standard products are entirely borne by the customer.

- We recommend using a trackable and insured shipping method (e.g., registered mail or express courier). Moi Cheri Collection is not responsible for loss, theft, or damage to returned goods during transport.

- Once the package is received and the non-personalized product's conformity is verified, we will refund the amount within 14 days using the same payment method used for the purchase.

SHIPPING TIMES

All our products are sold and shipped only from Italy
Your order will be entrusted to the GLS/BRT courier. Shipping times are 2/4 working days from the moment the goods have been shipped. We will also send you, via email, tracking information for your shipment.

Each item indicates the processing time required for order fulfillment in its description.
Once fulfilled, the order will take the time indicated in the chosen shipping rate at checkout.

Last updated June 15, 2026